ACTIVE TECH

Menu
Menu

VTUVIA ELECTRIC BIKE WARRANTY OVERVIEW:

All VTUVIA products, provided by Future-Mobility, come with a 12-month warranty against manufacturing defects. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

 

TERMS OF THE WARRANTY:

Frame, Display, Controller, and Motor – are warranted to be free from defects in material or workmanship for a period of 12 months. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 6 months from the date of purchase.

 

REFUND POLICY:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mike@future-mobility.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

DAMAGES AND ISSUES:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

REFUNDS:

We will notify you once we’ve received and inspected your return, and we will let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

WARRANTY T’s & C’s

The 1-year warranty would be started since the initial owner has received it.

 

REPLACEMENT PROCEDURE:

Future Mobility / Active Tech will replace any and all components that is deemed to be defective or damaged (including damage incurred during shipment) without user error.

 

CLAIMS:

All claims to this warranty must be made through Future-Mobility PTY (Ltd). and submitted to mike@future-mobility.co.za /mike@active-tech.co.za. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us first as there may be a simple fix for your problem. Valid warranty claims will be processed through Future Mobility within 1 years of initial purchase. Future Mobility will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

 

COMPANY NAME:

Future Mobility PTY (Ltd)

REGISTRATION NUMBER:

2020 / 056042 / 07

ADDRESS:

95 Beach Rd,

Strand

Cape Town

 

SHIPPING DAMAGE CLAIMS:

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact mike@future-mobility.co.za / mike@active-tech.co.za and provide us with photo or video proof. All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

FRAME WARRANTY:

VTUVIA Bike frames are covered by a replacement warranty for 1 year. This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labour must be performed by mike@future-mobility.co.za / mike@active-tech.co.za.

FRAME ISSUES THAT ARE EXCLUDED FROM THIS WARRANTY INCLUDE BUT ARE NOT LIMITED TO:

  1. Corrosion
  2. Paint fade, scratches, impact marks
  3. Impact damage
  4. Non reversible modification (drilling/welding)
  5. Chain guard mount to the frame if applicable

 

BATTERIES:

  • Vtuvia e-bike batteries are covered by a 6-month prorated warranty.
  • During 6 months of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
  • No cash reimbursement will be made.
  • Batteries can be assessed and found defective only by directly by mike@future-mobility.co.za / mike@active-tech.co.za.

 

THIS LIMITED WARRANTY DOES NOT COVER:

  • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
  • Scratches, dents, and cosmetic damage, unless caused by Vtuvia e-bike.
  • Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
  • Ordinary wear and tear.
  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Vtuvia e-bike with the Products.
  • Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owner’s Manual.
  • Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
  • Products used or purchased outside the United States.
  • In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage.
  • Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger.
  • Where any of the seals on the Battery are broken or show evidence of tampering.
  • Where the Battery has been used in equipment other than the Bike for which it is specified.
  • The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you use a battery of other brands on Vtuvia e-bike, although the output voltage of the other’s battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and displays.